Terms of service.

Welcome to Supportive Solutions Home Care LLC ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree to these terms, you must not use our website or services.

Our website and services are intended to provide information about the caregiving programs and home care services we offer. All content on this website, including text, images, graphics, and logos, is owned by or licensed to Supportive Solutions Home Care LLC. You may not reproduce, distribute, modify, or use any content for commercial purposes without prior written permission.

While we strive to ensure that the information provided on our website is accurate and up-to-date, we make no guarantees or representations about the completeness, reliability, or accuracy of the content. The use of the information provided on our website is at your own risk. We reserve the right to modify, update, or remove content at any time without prior notice.

When using our services, you agree to provide accurate, complete, and truthful information as requested. You are responsible for maintaining the confidentiality of your account and any personal information shared with us. If you suspect unauthorized use of your account or a breach of your personal information, please notify us immediately.

Our website may contain links to third-party websites or resources for your convenience. We are not responsible for the content, policies, or practices of these external websites and do not endorse or assume liability for their actions. You should review the terms and policies of any third-party websites you visit.

Supportive Solutions Home Care LLC reserves the right to refuse service, terminate accounts, or cancel transactions at our sole discretion, especially if we believe that a user has violated these Terms & Conditions. We also reserve the right to amend these terms at any time. Any changes will be posted on this page, and your continued use of the website or services will signify your acceptance of the updated terms.

Our services are provided "as is" and "as available" without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services or website, even if we have been advised of the possibility of such damages.

Supportive Solutions Home Care LLC provides home care services designed to assist individuals in maintaining their independence while receiving personalized, in-home support. Through our website and communication platforms, we offer information regarding eligibility, caregiver selection, Medicaid requirements, and other related services.

By opting into our SMS messaging program, you agree to receive text messages regarding our services, including appointment reminders, service updates, program eligibility information, and other relevant notifications. Messaging frequency may vary based on service needs and engagement. Message and data rates may apply depending on your mobile carrier and plan. You can opt out of SMS messages at any time by texting STOP. For assistance, text HELP or visit our website at www.supportivesolutionshomecare.com.

Supportive Solutions Home Care LLC reserves the right to update, modify, or discontinue any part of these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of our website and services will constitute your acceptance of any modifications. We do not guarantee that the information provided on our website is always accurate, complete, or up-to-date, and we reserve the right to make corrections or changes as necessary.

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either expressed or implied. We are not responsible for any interruptions, errors, or technical issues that may occur while using our services. By using our services, you agree that Supportive Solutions Home Care LLC and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.

You can text Supportive Solutions Home Care LLC for information regarding our services. By texting Supportive Solutions Home Care LLC, you agree to receive Marketing & Notifications messages from Supportive Solutions Home Care LLC. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit http://supportivesolutionshomecare.com/privacy-policy to see our privacy policy andhttps://www.supportivesolutionshomecare.com/terms-of-service for our Terms of Service.

1. SMS Consent Communication

By opting in to receive SMS messages from Supportive Solutions Home Care LLC, you agree to receive text communications related to our services. Your phone number and personal information will never be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive SMS messages from Supportive Solutions Home Care LLC, you may receive messages related to:

  • Appointment Reminders – Notifications regarding upcoming appointments or scheduled services.

  • Service Updates – Important updates regarding your home care services or caregiver schedule.

  • Notifications – Alerts related to eligibility, paperwork, or enrollment status.

Example SMS Message:

"Hello, this is a reminder from Supportive Solutions Home Care about your upcoming assessment on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency

Message frequency may vary based on the nature of the communication. For example, you may receive between 1-15 SMS messages per week regarding your appointments or status.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier’s pricing plan. These fees vary based on your mobile provider and whether messages are sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from Supportive Solutions Home Care LLC by:

  • Filling out a consent form on our website or in person

  • Providing verbal consent during an enrollment call or appointment

6. Opt-Out Method

You may opt out of receiving SMS messages at any time. To unsubscribe, simply reply "STOP" to any text message you receive from us. Alternatively, you can contact us directly at (313) 977-6888 to request removal from our messaging list.

7. Help & Support

If you experience any issues or need assistance, you can:

  • Reply with the keyword "HELP" for more information.

  • Contact us directly at (313) 977-6888 for immediate assistance.

  • Visit our https://www.supportivesolutionshomecare.com/privacy-policy and https://www.supportivesolutionshomecare.com/terms-of-service for more details.

8. Standard Messaging Disclosures

By opting in, you agree to the Supportive Solutions Home Care LLC SMS Terms & Conditions outlined above.

For more information, contact us at (313) 977-6888